Fixer in REsidence & ecosystem reporT
ecosystem report
i was invited by the museums' management team to be a "fixer in residence", and Identify the museums strong points, and areas of improvement for visitors, staff and the administration
the interviews, observations and prototypes resulted in an ecosystem report.
External: Visitor Experience & Positioning
Observed and interviewed visitor groups (couples, families & school groups), and interviewed staff and outside experts.
Analyzed the position of the museum within the context of recreational and cultural activities in the Randstad, Rotterdam and the Museumpark.
Outcomes:
- Proposed & tested ways to improve the visitor experience.
- Prototyped solutions to strengthen the connection between office and museum floor.
- Best practices and hard-earned lessons from other non- & for profit organisations and fields.
Internal: Museum Technology
• Analyzed the visitor numbers, web statistics and budget.
• Collected lessons from my experience in developing digital tools and projects for the Boijmans Museum and other clients. Which resulted in:
Outcomes:
- Defined guidelines for successful online projects.
- Identified ways to help the staff by better implementing existing tools and increasing their digital skills.
Internal: Communications & Operations
• Observed working methods and processes
• Analyzed process and communication of research and communication projects
Outcomes:
- Implemented quick wins to simplify common tasks
- Identified ways to help the staff by better implementing existing tools and increasing their digital skills.
- Called out successful projects, and recommended changes in process and communication strategies for others.
